Delivery & Returns

Thanks for shopping at Factor Bikes. If you are not entirely satisfied with your purchase, we’re here to help. You can find all the information on ordering through the Factor Bikes on this page, including returns, refunds, and delivery.

Delivery

Factor Bikes are happy to offer free worldwide delivery on all bikes and framesets ordered online*. Secure and safe delivery will be arranged by a courier and details will be confirmed once your order is on its way. If you are unsure or have any questions about delivery, please ask our team on contact us here.

* DELIVERY EXCLUSIONS

We are unable to ship to the following countries at this time: 

  • North America
    Bermuda, Cayman Islands, Cuba, Panama, Puerto Rico
  • South America
    Argentina, Bolivia, Brazil, Paraguay, Uruguay, Venezuela
  • Europe
    Albania, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, France, Italy, Luxembourg, Netherlands, Norway, Romania, Russia, Serbia, Slovenia, Spain, Ukraine, United Kingdom (UK) (please visit our UK distributor) .
  • Oceania
    American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Niue, Northern Mariana Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.
  • Asia
    Afghanistan, Bangladesh, Bhutan, Cambodia, China, Egypt, Georgia, India, Indonesia, Iran, Iraq, Jordan, Laos, Malaysia, Maldives, Myanmar, Pakistan, Philippines, South Korea, Syria, Tajikistan, Tunisia, Vietnam.
  • Africa
    Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

Delivery Times & Back Orders

For in-stock framesets, we aim to process and send orders as soon as possible and will dispatch orders by courier delivery. Orders for complete bikes will be subject to a build and delivery schedule which can vary between 30 to 120 days depending on specification and customization (e.g. Prisma Studios paint option). Products on backorder may be subject to even longer delivery times. Please contact our team for up-to-date information on current lead and delivery times. 

Returns

You have 14 calendar days to return an item from the date you received it. A 4.5% restocking fee will be assessed on returns. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for ensuring the bike or frameset is returned to us in its original condition.

If you need to make a return, please first contact us to arrange where to send the package. Please note that you will be responsible for your own shipping and related costs when returning your purchase. If you have any questions on how to return your item to us, contact us.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspection. If your return is approved for return, we will initiate a refund via your original method of payment. Please note that the time it takes for you to receive a refund is subject to your payment processor’s refund policies.