How to order

How to ride away on a Factor

Looking to order your Factor and wondering what the process for purchasing is? We’ve put together this page to help give you all the information on the ordering process to ensure you not only get the right bike but that you get the correct size frame and components.

Buying Your Factor Online

When you purchase from us, we believe that not only should you get the right product in the right size but that the experience should be as personable and trouble-free as possible. Our sales, technical and fitting staff are available remotely to help you place your order online. You can ask questions directly through our Live Chat function on the website or alternatively contact us here.

Your Bike Should Fit You

Getting the right frame size and fit of your new bike is critical and where we start your ordering process. We do not believe that you can choose a bike from a website drop-down menu and be confident of getting a bike that fits you. You deserve better than that when buying a high-performance product. As a result, we recommend revisiting your bike fit before purchasing a new bike. Please visit our Size Guide page where you can complete a sizing form and a member of our bike fitting team will assess your details and make a recommendation.

Your Bike. Your Colours. Your Spec.

You can browse our full range of framesets and complete bike build options available on the website here. We understand that you may wish to customise your bike build and our team are happy to work with you on this. Start by filling out the Custom Bike Build form where you can specify everything from your groupset and chainring sizes to your tyres.

From here, we will be in contact to discuss the details of your build. Your Factor will be built up from a frameset so we are uniquely positioned to customise your bike to your desired fit requirements. We also offer custom paint options straight out of the factory so your Factor can be as unique as you want it. Build your bespoke bike specification here to receive a full quote and delivery schedule.

The Ordering Process

Browse Factor Bikes Online

Shop our complete range of bikes in our online store. You can choose between a frameset only, rolling chassis with Black Inc wheels or a complete bike. Use our Buyers Guide to help you determine the best Factor bike for you.

Get Sizing Help

If you are unsure which size you need, visit our Size Guide page and enter your details for a sizing consultation with our bike fitter. This can be done remotely or you can visit us at one of our dedicated Factor Showrooms.

Talk to Our Sales Team

We are here to help and can be contacted directly through Live Chat, email or telephone. Feel free to reach out and let us talk you through the process. We can advise on everything from the best bike to suit your riding style to lead times, pricing and delivery.

Confirm Your Bike Spec

Once you have decided on your frame, build spec and size, it is time to confirm your order with our sales team. You can do this by placing an order on the website or by contacting our team to receive a detailed order form. You can also build your spec here.

Make Payment

Payment can be made directly through the website checkout by credit card, by invoice or through a custom link that will be organised by our sales team. A member of our sales team will send through the relevant documentation to complete your transaction.

Bike is Delivered

Your bike will be built, securely packaged and shipped directly to you using one of our approved couriers. We ship to most countries, if you are unsure then please contact us. Any instructions for final assembly will be sent to you and technical help is available at any time via Live Chat. Welcome to the Factor Family!