FAQ’S

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Find the answers to some frequently asked questions about FACTOR bikes. If you still have some questions, please contact us by leaving a message in our contact form:




Technical

All current FACTOR bikes use BBright bottom bracket shells. The bottom bracket shell is 79mm wide, with a 46mm diameter bore to accept PF30 style bearing cups.

Older, discontinued Vis-Vires, One and One-S models (sold in 2017 and before) used BB386Evo bottom bracket shells.

The FACTOR O2 uses standard 1-1/8” steerer fork tube. Should you wish to replace the Black Inc barstem supplied with your O2 frameset, there are many 1-1/8” stems options in the market.

The ONE uses FACTOR’s proprietary OTIS barstem (ONE Total Integration System). This barstem has been designed as an integrated unit to fit on the top of the ONE fork only. Therefore, this means it is not possible to fit a standard round 1-1/8” stem on the ONE. However the OTIS barstem is available in multiple length and width options at the time you order your frameset, as well as a replacement part via your local dealer.

For the complete list of OTIS barstem size options, please visit https://factorbikes.com/product/factor-one/

Clip-ons extensions cannot be used on either the ONE or O2 bikes with one-piece integrated barstems (OTIS barstem on the ONE, and Black Inc on the O2). Should you need to install clip-on extensions on your O2, a standard non-Black Inc branded stem and handlebar can be used. In that case, the bars must be fitted in accordance with the manufacturer’s instructions for both the handlebar and the clip-on attachment.

FACTOR bikes are not available in custom sizes. However, our frame’s geometry and sizing has been carefully designed to fit the vast majority of riders. The ONE and O2 are available in 7 sizes from 46 to 61. In combination to your choice of integrated barstem, a tailored fit is possible. Handlebars are available in 4 width options: 380, 400, 420 and 440mm. 5 stem length options are available: 90, 100, 110, 120 and 130mm; Also, the use of the supplied 5 and 10mm spacers under the OTIS stem on the ONE allow for the additional fine tuning of bar height. For the complete geometry and options for the ONE and O2, please visit each model’s geometry page on this web.

The FACTOR SLiCK is available in 4 frame sizes, and with the multiple adjustability of the 51Speedshop aerobars, a wide range of rider sizes and position can be achieved. Please check the complete SLiCK fit guide on the “Geometry” tab of the SLiCK page: https://factorbikes.com/product/factor-slick/

We offer all our models as a Chassis or Rolling Chassis.

Our Chassis includes frame, fork, headset, bottom bracket, integrated barstem and seatpost. We do this rather than offer just a frame and fork because we have engineered our chassis to work together as a system. When we talk about balance, we’re talking about our obsessive attention to ride quality. Anyone can make a stiff bike or a light bike. We have created a bike that is light, stiff and rides unlike anything else you’ve encountered. That feel depends on using a bar, stem or integrated barstem and seatpost designed specifically for that bike.

Our Rolling Chassis adds Black Inc wheels with CeramicSpeed bearings to our Chassis as described above, that includes: frame, headset, bottom bracket, fork, integrated barstem and seatpost.

Yes you can. The ONE includes a set of 5 and 10mm spacers that allow for fine-tuning of the OTIS barstem height. This height adjustability can be performed at any time, as the OTIS designed doesn’t require to cut the fork down.

For the O2 models, as a standard 1-1/8” steerer fork tube is used, the usual round spacers can be added or taken to adjust the barstem height. Please follow the Assembly Manual instructions for how to adjust the Black Inc barstem height and cut down the O2 steerer fork tube.

Not at this moment. We are only able to offer the paint colour options found on our website.

The minimum seatpost insertion is 90mm for all models. The maximum seatpost insertion is 230mm. Both are marked in the back of the seatpost, together with 5mm increments between them. The total length of all seatposts is 350mm.

Please notice that for the smaller frame sizes of the ONE and O2 (sizes 46, 49 and 52) as well as SLiCK (in sizes S and M) the maximum insertion is less than 230mm. This is due to the aerodynamic cut-out of the seat tube. For ONE size 46 the maximum insertion is 130mm, for size 49 is 150mm and for size 52 is 180mm. For SLiCK size S and M the maximum insertion is 160mm. Please carefully check that the seatpost can be inserted as low you need before clamping it and riding the bike. In some cases, when the desired saddle height would make the seatpost contact the inside of the frame, cutting the seatpost down will be required, but always take into account that at least 90mm seatpost insertion is required as a minimum.

All FACTOR bikes feature our 1-bolt saddle clamp design. All shipped bikes include a 7×9 mm rail clamp for saddles with carbon rails. An optional 7×7 mm rail clamp is also available for saddles with traditional round, metal rails. These replacement saddle clamps are available by request through your FACTOR dealer.

Warranty

No. This would void the warranty as the removal or reapplication of paint may result in weakening of the carbon fibre structure of the frame and/or fork. Please see our Warranty section https://factorbikes.com/support/warranty/ for full terms and conditions of the warranty.

We have produced a fully detailed Assembly Manual for each FACTOR bike model which is available in electronic format at the Support section of our website:
https://factorbikes.com/support/product-support

These documents show all the steps required to assemble and adjust your FACTOR bikes perfectly. Particular details that are not standard in comparison to other bike manufacturer’s hardware is shown in these manuals.

These manuals include Di2 installation and information on the electronic cable routing. For the disc brake equipped bike models, the hose routing is also detailed in the manuals.

All of the necessary spares parts to service your bike can be purchased in case you need some extras. Please contact your FACTOR dealer, of contact FACTOR bikes directly and we will direct you to the nearest FACTOR dealer in your area.

A thorough check should be performed after the bike is first used a few times, this will depend on the intensity and conditions of the riding. Please follow your FACTOR dealer or preferred mechanic’s suggestion for the maintenance intervals.

Full technical documentation for each FACTOR bikes model is available here:
https://factorbikes.com/support/product-support/

These manuals allow your local FACTOR dealer or preferred bike mechanic to service the bike at the regular intervals that they suggest or that you prefer.

All of the necessary spares parts to service your bike can be purchased in case you need some extras. Please contact your FACTOR dealer, of contact FACTOR bikes directly and we will direct you to the nearest FACTOR dealer in your area.