In light of the Government’s most recent guidelines, our Customer Experience Centre and London Showroom are now closed for appointments and we will no longer be accepting customer bike collections. We are regularly monitoring the COVID-19 situation and the health and well being of our employees, customers and the public is our priority at this time.

Rest assured, all existing customer orders are still scheduled for build and will now be delivered rather than collected. We’ll be in touch to arrange delivery with customers in due course.

It is still possible to purchase your Factor online in the UK via our webstore and our team remain available remotely for customer and technical support.

We are still reachable as ever via our website and you can contact our team on live chat, telephone and email.

To help stay connected, we have set up a video chat service within our Live Chat system. If you would like to contact our workshop for technical support or speak to our sales team for a detailed product run through then please just ask!

We’ll do what we can to keep the pedals turning but hope you all take care during these challenging times.

Factor Bikes UK