Delivery & Returns Policy
Thanks for shopping at Factor Bikes UK. If you are not entirely satisfied with your purchase, we’re here to help.
You can find all the information on ordering through the Factor Bikes on this page, including returns, refunds and delivery.
Factor Bikes UK are happy to offer free delivery on all bikes and framesets. Delivery is only available in the UK and only orders from the UK will be fulfilled by Factor Bikes UK. When you place your order you will have the choice of having your bike delivered directly to you or collected from Factor Bikes UK. Complete bikes can be built by our expert team and then then collected from Factor or specially packaged and delivered to you. Delivery options can be customised to suit your individual requirements and will be discussed along with your purchase. For more information please contact our team.
You will be responsible for paying for your own delivery costs for returning your item. If you have any questions on how to return your item to us, contact us.
Delivery Times & Back Orders
For in-stock framesets, we aim to process and send orders within 48 hours and will dispatch orders on next-day courier delivery. Orders for complete bikes will be subject to a build and delivery schedule which will be arranged and agreed with you. Some products may be on back order which means that delivery times may be longer. Please contact our team for up to date information on current lead and delivery times. To give you an indication, our average lead time for complete bike builds is 4 weeks. Customisations to the paintwork or components may take longer to deliver.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for ensuring the bike or frameset is returned to us in its original condition.
All returns should be sent recorded delivery to:
Factor Bikes UK, Unit 20, Chapman Way, Wymondham Rd, Hethel, Norwich, NR14 8FB
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Need help ordering?
Choosing a new bike is a big decision but rest assured our team are on hand to answer any questions about our bikes or how to place your order.
How to Order
Our bikes can be ordered directly through our website or by speaking to a member of our team. You can choose whether you want your bike delivered to you or if you would like to collect from us. Framesets can be delivered anywhere in the UK free of charge. If you would like to order a complete bike you can have your bike built by Factor in the UK, collected or delivered, or we can ship the components for you to build locally. Our team can create a customised delivery and build solution to get you set up and riding.